Created Solution Architect Teams

Successful infrastructure services provider turning over in excess of £2billion a year, sought to raise itself up the value chain from product supply and services around the box to deliver more complicated end to end infrastructure solutions in a repeatable and consistent manner.

The challenge was to take a handpicked group of high calibre technical consultants and develop them into solutions architects who could provide the combination of business and technical consultancy to clients that would either take a clients business objectives and strategy and translate that into a working infrastructure solution or assist them in developing the strategy ahead of implementation.

Through a series of workshops and one to one coaching sessions each person was profiled and their specific strengths and areas for development were analysed across 12 key competency areas. They were trained in business consulting, specific analysis and writing techniques, interpersonal communications skills and stakeholder management. A best practice framework was created around their consulting services that leveraged industry best practice such as TOGAF, ITIL, CMM and COBiT.

The results were the creation of a differentiated service that clients were happy to pay a premium to access and securing of increased product and service revenue at higher margin from more and more complex solutions sold and delivered to clients new and existing. These individuals went on the become seen as the most valuable consultancy resources across the business due to the product and service multiplier capability they represented and the value placed on their involvement by clients.